You may be able to find the information and guidance you need on our Citizens Advice website so it is a good idea to look at this first. We also have some Frequently Asked Questions with local links which may help you.
What can I expect when I visit my local Citizens Advice?
You do not need an appointment to visit us. If you have any particular language or access requirements it is good idea to telephone us first and we will do our best to meet those needs.
When you arrive someone will welcome you and show you where you can wait before speaking to an adviser. We will do our best to see you quickly, but please be prepared for a wait. Remember you can also get advice from us by telephone, e mail or post.
When we first meet we will find out how we can best help you. We will ask you about yourself and your problem so that we can be sure we provide the information and guidance that is right for you. Depending on your advice need, it will help us and also save you time, if you bring some information with you when you visit. Please look at this guide to what to bring with you when you visit Citizens Advice.
After we have spoken to you and assessed your advice need
- We may give you some factsheets or leaflets or show you some information online
- We may offer help with form filling, contacting other agencies or offer help with budgeting.
- We may find out that you need specialist advice or support, so we may direct you somewhere that is better placed to help you
- Sometimes we may need to see you more than once to provide you with the help you need, so we may offer you a longer appointment on another day after your first visit.
- It all depends on what you need, but we will work with you to help you find a way through your problems